CASE WORKBENCH

Build the argument the reviewer can scan.

Match evidence to the dispute reason, expose weak spots, then print one concise response packet.

Claim

What the bank is asking the merchant to prove.

Dispute reasonProduct typeMerchant positionCardholder claim

Transaction

Use exact identifiers from the processor and order record.

Merchant nameStatement descriptorCase IDOrder IDProcessorResponse deadlineAmount

Assumed win chance

Scenario input, not a prediction. Use the merchant's historical rate or a conservative estimate.Quoted service fee

Estimated handling time

min

Operator hourly cost

Transaction dateFulfilment / access dateCustomerCustomer emailProduct / serviceBilling addressShipping / service addressCarrierTracking numberCustomer IP / account IDMerchant summaryFacts only. Avoid emotion, accusations, and irrelevant background.

Evidence

The checklist changes with the claim and product type.

✓Order confirmation or signed agreementConnects the customer to the exact product, price, and transaction.core

✓Payment / transaction recordShows the date, amount, currency, and transaction reference.core

✓Delivery confirmationShows the item reached the address supplied for the order.core

✓Full carrier tracking historyMakes the shipment and delivery sequence easy to verify.supporting

✓Relevant customer communicationCan show recognition, receipt, usage, or the merchant's effort to resolve the issue.core

✓Terms / policy acceptanceShows the applicable cancellation, refund, delivery, or service terms at checkout.supporting

Exhibits

Add up to eight screenshots. They stay in this browser session.

Add evidence screenshotsPNG, JPG, or WEBP · use clear, readable crops

Keep an editable handoffCase JSON contains text and checklist state; screenshots stay in this session.

100/100

PACKET READINESS

Fight

The evidence threshold and both economic gates pass. Prepare the focused response for final factual review.

7d remaining

Expected recovery$157.30

Buyer EV after fee$78.30

Operator gross margin$61.50

Scenario math only: disputed amount × entered win chance, less the entered fee or handling cost.

Reason-matched checklist complete

R RECLAIMKIT

CONFIDENTIAL MERCHANT EVIDENCE

CHARGEBACK RESPONSE

Northline Supply Co.

Product / service not received

Case: DP-2026-0847
Order: NL-10482
Amount: $286.00
Deadline: 2026-09-05

MERCHANT POSITIONFIGHT

Prepared from merchant-supplied records for factual review. Apply the processor's current field, file-type, size, and deadline rules during upload.

01Executive responseDP-2026-0847

CLAIM

The cardholder states that the merchandise was not received.

Merchant response

Alex Morgan purchased Two weatherproof commercial LED wall packs, order NL-10482. on 2026-08-09 for $286.00. The order was fulfilled on 2026-08-11 through UPS under tracking 1Z999AA10123456784. The attached delivery record and related communication address the non-receipt claim. The order was placed using matching billing and shipping details, dispatched within two business days, and marked delivered by the carrier. The customer later contacted support about installation, which indicates possession of the merchandise.

CustomerAlex Morganalex.morgan@example.com

DescriptorNORTHLINE SUPPLYShopify Payments

Transaction2026-08-09$286.00

Product typephysicalTwo weatherproof commercial LED wall packs, order NL-10482.

Chronology

2026-08-09
TransactionNL-10482 charged $286.00
2026-08-11
FulfilmentUPS · 1Z999AA10123456784
2026-09-05
Response deadlineSubmit through Shopify Payments

02Evidence index6 ITEMS

Reason-matched support

Each item below is included because it addresses the cardholder's stated dispute category.

01
Order confirmation or signed agreement
Order confirmation shows items, total, customer email, and delivery address.
core
02
Payment / transaction record
Processor record shows the $286.00 charge on August 9, 2026.
core
03
Delivery confirmation
UPS marked the shipment delivered at 2:18 PM on August 14.
core
04
Full carrier tracking history
Full scan history from label creation through delivery.
supporting
05
Relevant customer communication
August 16 email asks how to mount one of the received wall packs.
core
06
Terms / policy acceptance
Checkout recorded acceptance of shipping and return terms.
supporting

Submission check

Keep every file legible, relevant, and self-contained. Verify platform formats before upload; Shopify Payments currently requires PDF/A for PDF evidence. External links, video, audio, or requests for contact should not carry the argument.